Cross Fox FAQ

Please refer to our Resources page along with the flyer for Payment Options for Condo Dues. If needed, complete a Direct Deposit Form.

See the Collection of Assessments Policy, Payment Options for Condo Dues, and Direct Deposit Form.

For certificates of insurance with HMS, contact the company at 1-800-356-6563

An amendment to the Maryland Condominium Act, passed during the 2020 session of the Maryland General Assembly, will take effect October 1, 2020. Currently, the association can charge up to $5,000 of the master policy deductible to the unit owner where damage originated. The new amendment will increase that cap to $10,000 of the deductible. Any additional deductible amount remains a common expense. The bill also clarifies that if the loss originates in a common element or outside of the unit – a storm, for example – that the association will be responsible for the deductible.

See Insurance Information (2020) document and the Cross Fox Master Insurance Policy Coverage flier for a summary of the Cross Fox Master Insurance Policy for some suggestions.  To get proper coverage, contact an insurance agency that regularly issues insurance policies for condominiums. 

Cross Fox Condominiums will be paying the gas bill just like how the water bill, trash removal, lawn maintenance, etc. is paid.

How an owner determines a tenant’s rent is completely between the owner and their tenant. The gas usage will be included in the condominium fee.

Owners that are delinquent on their gas bills for previous usage will remain responsible and will still need to pay all past due gas bills. Those delinquencies will be pursed as they have been in the past in accordance with the Collection Policy.

On June 15, 2022, The Board of Directors of Cross Fox Condominium held a Special Meeting regarding the cancellation of the YES Energy contract. The Board voted to cancel the contract with YES Energy. This means that effective immediately the cost of all gas usage will be a part of your monthly assessments. This means that owners will no longer receive a bill from YES Energy Management for their gas consumption.

Each washer and dryer has a credit card reader. Residents can pay for laundry services either by credit card, debit card or a gift card that acts like a credit card.

 

A nice new feature of this system is that it has a web interface that allows tenants to determine if washers and/or dryers are available without having to visit the laundry room. Tenants are also be able to request a text message or email notifying that when the washer or dryer cycle is complete.

 

The cost for the new equipment will be $1.25 per wash load and $1.25 per dryer cycle. 

 

See New Laundry System for more information.

The machines in the laundry rooms are serviced by FMB. If you have any problems with the machines (broken or lost money), contact FMB at 1-800-832-6193 or go online to laundryroomequipment.com to submit a service request.

 

You must have the machine ID (located on the machine) in order to report a problem.

You must meet certain guidelines in order to install a satellite dish at Cross Fox.  

 

See Cross Fox Satellite Dish Policy. 

If you decide to sign up for FiOS, please emphasize to the installer that Cross Fox is partially pre-wired for FiOS and the installer must use the existing, outside cables to connect up to your unit. For Garden units, fiber optic cables run to the outside of each unit in a dark colored cable raceway running up the side of the building on the furnace room wall. For townhomes, an in-ground access panel provides for FiOS access that can then be run directly to the townhome. 

If you experience any of the above pests, call Economy Pest Control at 800-498-1166. Cross Fox has a pest contract with Economy to take care of common household pests. Your condo fees go towards this service.

 

See the Pest Control Flier.

 

Note that this service does not cover termite inspection associated with the sale of a residence. If you see termites, contact the Managing Agent.

The homeowner is responsible for the upkeep of smoke alarms and carbon monoxide detectors. Contact the Office of the Fire Marshal at 410-313-6040 for more details.

On January 1, 2021, Cross Fox adopted a new set of Parking Rules and Regulation designating one assigned space per home for the exclusive use of that home. Owners are issued a Tow Card for their assigned space and can have an unauthorized vehicle towed from their reserved space.

 

For more details see the Cross Fox Parking Rules and Regulations.

If a vehicle is parked in or blocking your assigned numbered parking spot, or in a fire lane, you may contact K&R Towing at 410-846-5056 to have it removed.

Suspicious activity should always be reported to the Howard County Police either by calling 911 or the non-emergency number at 410-313-3200 as appropriate for the circumstances.

A subcommittee recently investigated the cost and features of an Automated Entry Door Control System.  The cost was approximately $5,000 per garden unit building.  The Board was informed by their legal counsel that such a system, if implemented, would have to be implemented on all sixteen garden unit buildings.  The resulting costs were prohibitive.  The system is no longer under consideration.

An ice melt container will be under the stairs on the lowest level of the condominiums for your convenience in order for residents to treat the sidewalk and walking paths when snowy or icy conditions are present. One salt melt container per townhouse group will also be available.

 

The snow contractor will not start plowing until the snow stops falling or reaches a depth of at least 2”. Snow events less than 2” are handled on a case by case basis.

Residents needing bulk trash removal must arrange for disposal at their own expense. There are two options:

• Take the trash to the Howard County Alpha Ridge Landfill. 
• Arrange with the Cross Fox trash removal contractor, Whatever Services, LLC, at 410-997-0147 or 410-730-8014.

CFLs contain small amounts of mercury and are therefore considered hazardous waste. They can be disposed of at the Howard County Alpha Ridge Landfill as hazardous waste or some stores, such as Home Depot, may also accept them.

For quick reference to print and hang in your unit, Howard County provides a detailed curbside recycling list of items that are clean, dry, and empty. We have also provided a common list, below:

 

	YES	NO
PAPER	books boxes catalogs/magazines gift wrap (non-shiny/non-foil only) junk mail, envelopes (without plastic windows) kraft paper newspapers & inserts paper egg cartons tubes from paper towels & toilet paper	aseptic cartons (drink, milk, soups, food) foil-type gift wrap (can’t easily be torn) ice cream containers laminated paper paper plates, bowls, cups paper that can’t be torn easily (typically means there are plastic layers added) paper towels, napkins, tissues shredded paper thermal paper receipts wax paper
PLASTIC	bottles (soap, dressings, drinks, sauces) buckets (no metal components) cups (#5 only) flower pots (CLEAN, no soil or plant material) jars (peanut butter, spreads, sauces) jugs (detergents, milk, juices) milk/soda crates pet carriers pump bottles (lotions & soaps) spray bottles (hair & cleaning products) takeout & reusable containers (#5 only)  tubs (butter, cheese, yogurt)	#1 plastic clamshell packaging (egg cartons, produce, toys, electronics, batteries) #5 orange pill bottles* acrylic plastic (Plexiglass) bubble mailers* CDs/DVDs & jewel cases coffee pods* crinkly wrappers for chips & snacks* drink & food pouches* electronics* gel packs hangers liners from cereal/cracker boxes motor oil or pesticide bottles plastic bags, film, wrap, & plastic-bagged materials* plates, straws & utensils PVC plastics Styrofoam* & packing peanuts toothpaste tubes, toothbrushes
METAL	aluminum, steel & tin cans (even pet food!) aluminum foil/bakeware EMPTY aerosol cans	batteries & electronics* compressed gas tanks (propane, helium, oxygen)* hangers* motor oil or other automotive fluid cans  pots, pans or other scrap metal*
GLASS	any color glass bottles & jars	ceramics CorningWare or Pyrex lightbulbs* mirrors non-food/drink glass (window panes, drinking glasses, furniture inserts)
CARDBOARD	clean, dry cardboard (no plastic bags, film or Styrofoam packaging)	food contaminated boxes such as greasy pizza boxes* furnace filters Styrofoam pieces* waxed cardboard (bulk/supplier produce boxes)

*Items may be recycled beyond the curb! Visit KnowBeforeYouThrow.org for more details and for an extensive, searchable, database of recyclables.

Trash is collected on Monday, Wednesday, and Friday (excluding holidays).

 

Trash must be placed in plastic bags (NOT PAPER). Loose trash may not be thrown into the trash cans. Trash must only be placed in the trash room containers or Townhouse containers. Townhouse owners must purchase rodent-proof containers.

 

For recycle bins present at designated Cross Fox locations, only material designated on the recycle containers may be placed in the containers. If the recycle containers are full, residents will have to wait to recycle their material until the containers are emptied or take the recycle material to Alpha Ridge Landfill. 

• Boxes must be broken down
• Do not place recycle material on the ground beside the recycle bins
• Do not place general trash on the ground beside the recycle bins

Improper disposal creates additional costs for the Association and can result in violations and potential fines. We kindly ask for everyone’s cooperation in keeping our shared spaces clean and functional.

 

Please capture a photo, if you are able, and try to identify what unit the resident resides in. Contact Marie and/or Savannah either by phone at CVI (301-596-2600) or via our Contact Us page for Community Managers with information regarding the dumping. 

 

 

If you have bulk trash to remove contact Whatever Services at 410-997-0147 or 410-730-8014, your own contractor, or you can personally take it to the Alpha Ridge Landfill. If you have any questions regarding trash removal or bulk item disposal, please contact the management office for assistance.

Howard County has an extensive list on where you can donate and/or dispose items.

See Water Shut Off Procedures – Garden Unit or Water Shut Off Procedures – Townhouse for the respective procedure. Note that Garden Unit water can now typically be turned off on Mondays or Tuesdays of any week with prior approval from CVI.  

Leaks from above are a disturbing problem.  They can originate from common pipes or from pipes/plumbing originating from the unit above.  Leaks from common pipes are often, but not always, associated with a constant flow of water.  Leaks from the unit above are often, but not always, associated with an intermittent water flow such as whenever daily shower use occurs.

This noise is known as “water hammer”. Search "Dealing with Water Hammer" for a good explanation of this problem and possible solutions.